A vehicle has a minor accident, or just fails during the tour.
When off the ship, whether a ship sold tour or an independent tour operator, the ship insurance does not cover the passenger.Ī typical situation where having assets and backup makes a lot of difference.
SPB TOURS FULL
One of them is part of the cruise line insurance pool, that provides full insurance coverage at or exceeding the level of coverage during the cruise. The larger companies work more on the western model and have international insurance. That means the visitor must pay an extra $150-300 per person for comprehensive travel insurance. With a small company almost assuredly the visitor is completely unprotected with usable insurance. Without employed guides, the guide is on her own to do or conduct the tour as she pleases, such as the very common practice of deviating from the itinerary to take visitors to shops and restaurants that give the guide kickbacks. They have to take what they can get, and have no control over the conditions or behavior of the driver.
SPB TOURS DRIVER
The small outfits have no assets, no vehicles or employees generally so for the day of the tour they have to find someone to act as driver and supply a safe vehicle. That is a major issue with the small start ups, if something goes wrong or there needs to be changes at the last minute guide is no position to handle the situation herself. That should make a difference to someone who is at the mercy of the service provider when it is assumed that a real company has staff on duty, back up vehicles and employees, usable liability insurance, guides who are employees and who are supervised, trained and managed by the company so what was promised is what is delivered, contracts with the museums so tickets don't have to be bought from middle men or other larger tour companies who mark the prices up, and the financial resources to handle contingencies.
Actually there is a very big difference between the underfunded startups and established companies.Īlthough they charge similar prices there is a lot of difference.įor example some of the small operators posting the fake reviews on these forums are guides working out of their apartment using only a computer and cell phone without resources or assets.
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